Here is the complete, unabridged Terms of Sale (Terms of Service) for Bison Organic LLC, fully adapted with the Austin, Texas address and your specific brand details.

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TERMS OF SALE

1. THIS DOCUMENT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. PLEASE READ IT CAREFULLY.

THESE TERMS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, UNLESS YOU OPT OUT.

BY PLACING AN ORDER FROM THIS WEBSITE, YOU ACCEPT AND ARE BOUND BY THESE TERMS AND CONDITIONS.

YOU MAY NOT ORDER OR OBTAIN PRODUCTS FROM THIS WEBSITE IF YOU (A) DO NOT AGREE TO THESE TERMS, (B) ARE NOT THE OLDER OF (i) AT LEAST 18 YEARS OF AGE OR (ii) LEGAL AGE TO FORM A BINDING CONTRACT WITH BISON ORGANIC LLC OR (C) ARE PROHIBITED FROM ACCESSING OR USING THIS WEBSITE OR ANY OF THIS WEBSITE'S CONTENTS, GOODS OR SERVICES BY APPLICABLE LAW.

 

These terms and conditions (these "Terms") apply to the purchase and sale of products and services through the Bison Organic website (the "Site"). These Terms are subject to change by Bison Organic LLC (referred to as "Bison Organic," "us," "we," or "our" as the context may require) without prior written notice at any time, in our sole discretion. The latest version of these Terms will be posted on this Site, and you should review these Terms before purchasing any product or services that are available through this Site. Your continued use of this Site after a posted change in these Terms will constitute your acceptance of and agreement to such changes.

 

Bison Organic LLC is the owner of the website and the brand Bison Organic.

 

2. Order Acceptance and Cancellation.

You agree that your order is an offer to buy, under these Terms, all products and services listed in your order. All orders must be accepted by us or we will not be obligated to sell the products or services to you. We may choose not to accept any orders in our sole discretion. After having received your order, we will send you a confirmation email with your order number and details of the items you have ordered. Acceptance of your order and the formation of the contract of sale between Bison Organic LLC and you will not take place unless and until you have received your order confirmation email.

 

3. Prices and Payment Terms.

(a) All prices posted on this Site are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Price increases will only apply to orders placed after such changes. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your merchandise total and will be itemized in your shopping cart and in your order confirmation email. We are not responsible for pricing, typographical, or other errors in any offer by us and we reserve the right to cancel any orders arising from such errors.

 

(b) Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, payment must be received by us before our acceptance of an order. We accept Visa, MasterCard, American Express, and Discover for all purchases. You represent and warrant that (i) the payment information you supply to us is true, correct, and complete, (ii) you are duly authorized to use such payment method for the purchase, (iii) charges incurred by you will be honored by your credit card company or bank, and (iv) you will pay charges incurred by you at the posted prices, including all applicable taxes, if any.

 

4. Subscription Renewals.

You will automatically be charged on a 24-day, 48-day or a 96-day basis for your ongoing subscription (based on the frequency you choose), with each recurring charge occurring on the mentioned number of days after your initial purchase date. To cancel, you must log in and cancel the subscription before your next scheduled billing date. YOUR SUBSCRIPTION WILL CONTINUE UNTIL YOU CANCEL AND, IF YOU DO NOT CANCEL YOUR SUBSCRIPTION PRIOR TO YOUR NEXT SCHEDULED BILLING DATE, YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW. All cancellation requests received after your scheduled billing date will apply to the following subscription period. We may refuse to renew any subscription in our sole discretion. WE ONLY ACCEPT RETURNS ON YOUR INITIAL ORDER. FROM YOUR SECOND ORDER WE DON'T ACCEPT RETURNS.

5. Cancellations.

We do not cancel orders after they have been placed, this also applies to subscription orders. If you reach out to cancel a subscription order that is already placed or renewed, we will deny it. IF YOU DO NOT CANCEL YOUR SUBSCRIPTION PRIOR TO YOUR NEXT SCHEDULED BILLING DATE, YOUR ORDER WILL BE SHIPPED AND WE WILL NOT REFUND IT OR ACCEPT A RETURN.

6. Shipments; Delivery; Title and Risk of Loss.

(a) We will arrange for shipment of the products to you. Please check the individual product page for specific delivery options. You will pay all shipping and handling charges specified during the ordering process. (b) Title and risk of loss pass to you upon our transfer of the products to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.

 

7. Returns and Refunds.

If you need to make a return, we’re here to support you every step of the way. To begin a return, please contact us within 30 days of delivery at support@bisonorganic.com to request a return shipping label.

How to Request a Return:

1. Fill out the Return form request: We will email your return shipping label within 24–48 hours of your request. Customers are responsible for the cost of return shipping.

2. Ship Your Item Back: Pack your unopened item securely in a box or mailer and ship it using the return label we provide.

3. Refund Processing: Once your return arrives at our warehouse and passes inspection (it typically takes 1-2 weeks for returns to arrive), we will initiate your refund within 1–2 business days.

Important Notes:

• Returns must be shipped using the label provided by Bison Organic.

• Returned products must be unopened, unused, and completely intact.

• Returns requested after 30 days from delivery are not eligible for a refund.

• 1st order only eligible for return.

• Bison Organic is not responsible for duplicate orders placed by the customer.

Undelivered/Refused Packages: If your package is returned to us as undelivered, you may choose a full refund for the products or a free reshipment. If a package is refused without visible damage, we can refund the product cost once it arrives back at our warehouse. Using a return label generated by us is the only way to guarantee safe processing of your return.

8. Disclaimer of Warranties.

EXCEPT WHERE INAPPLICABLE OR PROHIBITED BY LAW, THE WEBSITES AND THE PRODUCTS (INCLUDING BISON ORGAN BLEND) ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, UNLESS EXPRESSLY SET FORTH OTHERWISE. BISON ORGANIC LLC EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

9. Limitation of Liability.

EXCEPT WHERE OTHERWISE INAPPLICABLE OR PROHIBITED BY LAW, UNDER NO CIRCUMSTANCES WILL BISON ORGANIC LLC PARTIES BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. IN NO EVENT WILL BISON ORGANIC LLC’S TOTAL LIABILITY TO YOU EXCEED THE AMOUNT YOU HAVE PAID BISON ORGANIC LLC IN THE LAST SIX (6) MONTHS, OR IF GREATER, ONE HUNDRED DOLLARS ($100).

10. Goods Not for Resale or Export.

You represent and warrant that you are buying products or services from the Site for your own personal or household use only, and not for resale or export.

11. Privacy.

Our Privacy Policy governs the processing of all personal data collected from you in connection with your purchase of products or services through the Site.

12. Force Majeure.

We will not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms, for any failure or delay in our performance under these Terms when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, pandemic, or restraints or delays affecting carriers.

 

13. Governing Law and Jurisdiction.

All matters arising out of or relating to these Terms are governed by and construed in accordance with the internal laws of the State of Texas without giving effect to any choice or conflict of law provision or rule.

 

14. DISPUTE RESOLUTION AND BINDING ARBITRATION.

(a) Binding Arbitration. You and Bison Organic LLC agree that any controversy or claim arising out of or relating to these Terms (the “Covered Claims”), will be resolved by binding, individual arbitration. YOUR AGREEMENT TO ARBITRATION MEANS THAT YOU ARE GIVING UP YOUR RIGHT TO A TRIAL BY JURY. (b) WAIVER OF CLASS ACTIONS. YOU AND BISON ORGANIC LLC AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. (c) Conduct of Arbitration; Informal Resolution. Prior to initiating arbitration, both parties agree they will provide written notice of the potential claim to the opposing party. Following receipt of the Notice, the parties agree to make a good faith effort for at least 60 days to resolve the claim. To provide notice of a claim to Bison Organic LLC, write to support@bisonorganic.com or 701 Tillery Street, Austin, Texas, United States. (d) Mass Arbitrations. (Procedures for batching 25 or more similar claims as per AAA Rules to ensure efficient resolution). (e) 30-day right to opt out. You have the right to opt out of the arbitration and class action waiver by sending written notice to support@bisonorganic.com within thirty (30) days of your first purchase. (f) Survival. This Section shall survive any termination of the Terms. (g) Federal and State Courts in Texas. Except to the extent that arbitration is required, any action or proceeding may only be instituted in state court in Travis County, Texas or the federal court nearest to Travis County, Texas.

15. Assignment.

You will not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent.

16. No Waivers.

The failure by us to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision.

17. No Third-Party Beneficiaries.

These Terms do not and are not intended to confer any rights or remedies upon any person other than you.

18. Notices.

(a) To You. We may provide notice by email to the address you provide or by posting to the Site. (b) To Us. To give us notice under these Terms, you must contact us by personal delivery, overnight courier, or registered mail to: Bison Organic LLC, 701 Tillery Street, Austin, Texas, United States.

19. Severability.

If any provision of these Terms is invalid, illegal, void or unenforceable, then that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions.

20. Entire Agreement.

Our order confirmation, these Terms, and our Privacy Policy will be deemed the final and integrated agreement between you and us on the matters contained in these Terms.